Upset Female Patient

Resolving Grievances
Patient Experience of Care

Family with Patient

Patient and Family Engagement
Bridging the Gap Between Patients and Providers

Group of Hands

Peer-to-Peer Mentoring
Become a Patient Representative

Patient-Centered Care

Patient centered care is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families.

Initiative Contacts:

Network 1 (CT, MA, ME, NH, RI, VT)
Brittney Jackson, LMSW, MBA
Patient Services Director

Kayla Abella
Community Outreach Coordinator

Network 2 (NY)
Evan Smith, LMSW, MBA
Patient Services Director

Emancia Brown, MSW
Community Outreach Coordinator

Network 6 (GA, SC, NC)
Carla Primo, MSW
 Patient Services Director

Network 9 (IN, KY, OH)
 Andrea Bates, LSW, MSW
Patient Services Director

Nina Pollard, MPH
Community Outreach Coordinator