Network of New England Staff

Administration Department

Susan Caponi, MBA, BSN, RN, CPHQ, CPXP
CEO/VP IPRO ESRD Program
ESRDNetworkProgram@ipro.org
 516-686-9790

Caroline Sanner MSN, RN, NI-BC, CPHQ
Executive Director ESRD Network 1, 6, 9
csanner@ipro.org
 919-463-4506

Laura Edwards
Contract Manager
ledwards@ipro.org
 516-209-5672

Quality Improvement Department

Michele Anderson, BS, CCHT
Contract Manager
Emergency Management Specialist
manderson@ipro.org
516-817-2161

Julia Dettmann, BSW
Contract Manager
jdettmann@ipro.org
203-285-1226

Yvonne Heavner, BSN, RN, CPHQ
Contract Manager
yheavner@ipro.org
216-755-3066

Tiffany Reese-Arrington, CCHT, BS
Contract Manager
  trarrington@ipro.org
919-463-4511

Patient Services Department

Shezeena Andiappen, MSW
Patient Services Specialist, Network 1
sandiappen@ipro.org
 516-209-5474

Data and Analytics Department

Yameng Guo, MS
Senior Data Analyst
yguo@ipro.org
516-209-5507

Sharon Lamb
Data Coordinator
slamb@ipro.org
516-209-5459

Svetlana Lyulkin, MBA, CPHQ
Assistant Director
slyulkin@ipro.org
213-341-2652

 

Mental Health Logo
If you have questions or need assistance, please contact us:

 

Corporate Mailing Address:
IPRO ESRD Network Program
300 Jericho Quadrangle, Suite 300
Jericho, NY 11753-2712

 Department Phone Lines:
Patient Services: 516-231-9767
Administration: 516-686-9790

IPRO Zendesk Helpdesk
ESRD Network Data Support
https://esrd.ipro.help/

Toll-Free Patient Line: 800-238-3773 (ESRD)

  Program Fax Line: 516-403-5969

IPRO observes the following holidays, in which offices are closed:

  • New Year’s Day
  • Martin Luther King Jr.’s Birthday
  • President’s Day
  • Memorial Day
  • Juneteenth Nat’l Independence Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas

PII/PHI & HIPAA

Please be advised that email correspondence to the Network is NOT secure and does not meet the guidelines established by the Health Insurance Portability and Accountability Act (HIPAA) for transmission of Patient Identifying Information (PII) or Protected Health Information (PHI). For more information about PII/PHI and HIPAA guidelines, please click here.