Network of the Ohio River Valley Staff
Administration Department
Caroline Sanner MSN, RN, NI-BC, CPHQ
Executive Director ESRD Network 1, 6, 9
csanner@ipro.org
919-463-4506
Laura Edwards
Contract Manager
ledwards@ipro.org
516-209-5672
Quality Improvement Department
Michele Anderson, BS, CCHT
Contract Manager
Emergency Management Specialist
manderson@ipro.org
516-817-2161
Julia Dettmann, BSW
Contract Manager
jdettmann@ipro.org
203-285-1226
Yvonne Heavner, BSN, RN, CPHQ
Contract Manager
yheavner@ipro.org
216-755-3066
Tiffany Reese-Arrington, CCHT, BS
Contract Manager
trarrington@ipro.org
919-463-4511
Patient Services Department
Liz Lehnes, MSW, LCSW
Patient Services Specialist, Network 9
llehnes@ipro.org
919-463-4507
Information Systems Department
Yameng Guo, MS
Senior Data Analyst
yguo@ipro.org
516-209-5507
Sharon Lamb
Data Coordinator
slamb@ipro.org
516-209-5459
Svetlana Lyulkin, MBA, CPHQ
Assistant Director
slyulkin@ipro.org
213-341-2652
If you have questions or need assistance, please contact us:
Corporate Mailing Address:
IPRO ESRD Network Program
300 Jericho Quadrangle, Suite 300
Jericho, NY 11753-2712
Department Phone Lines:
Patient Services: 516-231-9767
Administration: 516-686-9790
IPRO Zendesk Helpdesk
ESRD Network Data Support:
https://esrd.ipro.help/
Toll-Free Patient Line: 800-238-3773 (ESRD)
Program Fax Line: 516-403-5969
IPRO observes the following holidays, in which offices are closed:
- New Year’s Day
- Martin Luther King Jr.’s Birthday
- President’s Day
- Memorial Day
- Juneteenth Nat’l Independence Day
- Independence Day
- Labor Day
- Columbus Day
- Thanksgiving
- Day after Thanksgiving
- Christmas
PII/PHI & HIPAA
Please be advised that email correspondence to the Network is NOT secure and does not meet the guidelines established by the Health Insurance Portability and Accountability Act (HIPAA) for transmission of Patient Identifying Information (PII) or Protected Health Information (PHI). For more information about PII/PHI and HIPAA guidelines, please click here.