Data for the Quality Incentive Program (QIP) is reported in CROWNWeb, NHSN, and ESRD CLAIMS. Data from these systems are used to create reports for QIP - Performance Score Reports and Certificates, Dialysis Facility Reports in DialysisData.org, and Dialysis Facility Compare reports under Dialysis Facility Compare.

CMS ESRD Data Systems Overview

• CROWNWeb
• National Healthcare Safety Network (NHSN)
• Dialysis Data
• Quality Incentive Program (QIP)

The IPRO ESRD Data Department provides technical assistance using a customer support system called "Freshdesk". This system is in place for all of your data submission needs for various systems such as CROWNWeb, NHSN, Dialysis Data, or QIP. In order to meet the needs of our facilities, the new system will provide support by:

• Email: To reach the Network Data Support Team by email, send requests for assistance to  support@iproesrdnetwork.freshdesk.com. Support through email will result in a return email providing information about the data submission from our knowledge base or a phone call from a staff member.
• Support Portal: By registering for the IPRO ESRD Network Support Portal, you will be able to quickly and easily submit questions and requests for assistance directly to the Network Data Support staff. You can register for the portal by going to help.esrd.ipro.org and selecting "Sign Up".
• Knowledge Base: The Network Data Team has documented answered to multiple "Frequently Asked Questions" and have posted them to the Knowledge Base on the Support Portal. You can browse the different knowledge items and if you still need help, you can register for the portal and submit a ticket for help. The Knowledge Base is located at help.esrd.ipro.org.

 Please note: When submitting a request to the Network, you should NEVER include any patient-specific information such as name, date of birth, social security number, medicare claim number, etc. The only patient identifier that can be communicated safety is the Unique Patient Identifier (UPI) from CROWNWeb.