The IPRO ESRD Network Customer Support Portal provides centralized technical assistance to support all of your data submission requirements. By registering for the IPRO ESRD Network Support Portal, you will be able to quickly and easily open a support ticket with the Network staff from your computer without making a phone call. The support request will go to the Network data team queue for investigation and response. You can also track the status of the request or search our Frequently Asked questions in the knowledgebase.
You can register for the portal by going to http://help.esrd.ipro.org. Please print and share the IPRO ESRD Network Program Customer Support Portal resource with your staff. Encourage staff to try this method as the quickest and easiest way to get their data issues and questions answered.
NOTE: When submitting a request to the Network, you should NEVER include any patient-specific information such as Name, Date of Birth, Social Security Number, Medicare Claim Number, etc. The only patient identifier that can safely be communicated is the Unique Patient Identifier (UPI) from CROWNWeb.
If you have any questions or require assistance, please open a customer support ticket at http://help.esrd.ipro.org.