Category: Customer Support Portal (Freshdesk)

Annual Facility Surveys and IPRO ESRD Network Program Customer Support Portal

With Annual Facility Surveys around the corner, the IPRO ESRD Network program is encouraging use of the Freshdesk knowledgebase. Please click on the link to access Freshdesk. https://iproesrdnetwork.freshdesk.com/a/solutions/https://iproesrdnetwork.freshdesk.com/a/solutions/

Several articles are posted in Freshdesk to provide an easy-to-use and searchable knowledgebase on the 2744 survey process. The solutions in Freshdesk includes data clean up, instructions on creating the 2744, and how to complete the survey. Freshdesk allows facility staff to submit questions via the portal. Network staff will respond by email or phone. Facilities can also set up a webinar to complete surveys. For information, please send an email to support@IPRO.freshdesk.com or visit https://ipro.freshdesk.com/support/login.

IPRO ESRD Network Program Customer Support Portal

In an effort to provide more comprehensive support with the hopes of improving overall data quality, the Network began using Freshdesk, a web-based ticket management and knowledgebase application. It has up-to-date articles, links, and visual aids for CROWNWeb, NHSN, the Quality Incentive Program (QIP) and Dialysisdata.org in one place. Information is provided in the easy-to-use and searchable knowledgebase. Freshdesk provides a platform to submit questions via the portal or email. Network staff will respond by email, phone or WebEx. Please send an email to support@IPRO.freshdesk.com or go to https://ipro.freshdesk.com/support/login.