Category: Staff Education

Connecting You to the ESRD Network Data Support Team is Just a Click Away!

Data MgmtThe IPRO ESRD Network Customer Support Portal provides centralized technical assistance to support all of your data submission requirements. By registering for the IPRO ESRD Network Support Portal, you will be able to quickly and easily open a support ticket with the Network staff from your computer without making a phone call. The support request will go to the Network data team queue for investigation and response.  You can also track the status of the request or search our Frequently Asked questions in the knowledgebase.
You can register for the portal by going to http://help.esrd.ipro.org. Please print and share the IPRO ESRD Network Program Customer Support Portal resource with your staff. Encourage staff to try this method as the quickest and easiest way to get their data issues and questions answered.
NOTE: When submitting a request to the Network, you should NEVER include any patient-specific information such as Name, Date of Birth, Social Security Number, Medicare Claim Number, etc. The only patient identifier that can safely be communicated is the Unique Patient Identifier (UPI) from CROWNWeb.
If you have any questions or require assistance, please open a customer support ticket at http://help.esrd.ipro.org.

May is Mental Health Month

May has been designated Mental Health Month since 1949. The impact of COVID-19 has been felt by both patients and staff. This May, both the National Alliance on Mental Illness (NAMI) and Mental Health America (MHA) have shared tools and resources to help promote treatment, self care with a goal to reduce the stigma that surrounds mental health diagnosis. The IPRO ESRD Network Program encourages dialysis providers to review the following resources and incorporate in your work with your patients and staff.

Be Ready, Be Prepared! Hurricane Preparedness Week is May 9-15, 2021

With the onset of the 2021 hurricane season closely upon us, now is the time to start preparing! The Atlantic hurricane season runs from June 1st to November 30th. Forecasters are predicting that oceanic and atmospheric conditions in the Atlantic will be favorable for a more active than usual hurricane season in the months ahead. Planning and preparing now can make a big difference in safety and resiliency in the wake of a hurricane. The ability to quickly recover following a hurricane requires a focus on preparedness, advance planning, and knowing what to do in the event of a hurricane.
Prepare Your Staff and Patients: Get the Conversation Started!
One of the most effective ways to share information and motivate people to take steps for personal preparedness is to talk to staff members and patients. Add a preparedness discussion to the weekly huddle, your next staff organizational QAPI meeting, or arrange a lunch and learn session. You can cover the basics in about 15 minutes; but 30 minutes will provide more time for open discussion and/or questions.
Be Prepared! Plan Ahead.
Begin preparing now and know what you’re going to do in the event of a hurricane. Planning ahead gives you more options and better control over situations that could become chaotic at the last moment if you’re not ready. To learn more about how to prepare for a hurricane visit ready.gov/hurricanes. Find out about preparedness drills or exercises in your area at https://www.ready.gov/testing-exercises.
Tips for Planning Ahead

World Hand Hygiene Day is May 5, 2021

As described by the World Health Organization (WHO), the SAVE LIVES: Clean Your Hands global campaign, launched in 2009 and celebrated annually on 5 May aims to maintain global promotion, visibility and sustainability of hand hygiene in health care and to ‘bring people together’ in support of hand hygiene improvement around the world.
For World Hand Hygiene Day 2021, WHO calls on health care workers and facilities to achieve effective hand hygiene action at the point of care. The point of care refers to the place where three elements come together: the patient, the health care worker, and care or treatment involving contact with the patient or their surroundings. To be effective and prevent transmission of infectious microorganisms during health care delivery, hand hygiene should be performed when it is needed (at 5 specific moments) and in the most effective way (by using the right technique with readily available products) at the point of care. This can be achieved by: