Health care workers have an increased risk of workplace violence compared with workers in private industry, with nurses as the most common victims, and patients as the most common perpetrators, according to an article “Aggression Management Education for Acute Care Nurses: What’s the Evidence?” Risk factors include influences such as ongoing aggressive behaviors, psychiatric disorders, substance abuse, stress/frustration/anxiety, a sense of powerlessness, perceptions that violence is tolerated, inadequate security, long wait times, and lack of awareness. The article offers great tips on how education about aggression management was successful in building confidence in areas such as situational awareness, de-escalation practices and early intervention.

Click here to learn more about de-escalation techniques as presented by Margo Halm, RN, PhD, NEA-BC in the article “Aggression Management Education for Acute Care Nurses: What’s the Evidence?” and contact your Network whenever you need further guidance on managing a difficult patient situation.